-Understand and determine the priority of the call.
-To handle ‘incident management’ appropriately according to set procedures so that customers are receiving the best of services.
-Initiate Fault Control for where failures may occur followers by the prescribed process to protect the clients interests which includes escalations for the higher priority instances.
When considering what call centre to choose – remember they are not all created equal. We are small enough that we can be very choosy about the staff we employ and consequently the consistently high level of service we provide. We know that larger call centres continually have to lower the bar in terms of their staff competency to fill their seats. We encourage prospective clients to visit us so that we can demonstrate our systems and our staff. These are our biggest differentiators.
ADDRESS
13 Gladys Mazibuko Road
Essenwood
Durban, Kwa-Zulu Natal
South Africa
CONTACTS
Email: info@calltrain.co.za
Phone: 087 056 0133
LINKS